How to Configure SMS in ERPNext Using Twilio (Step-by-Step Guide)

Integrating Twilio SMS with your Frappe/ERPNext setup allows you to send real-time notifications to your customers, users, and stakeholders. Whether it's OTPs, reminders, or order alerts—SMS integration boosts your communication efficiency.

In this blog, we'll walk you through Twilio SMS setup in Frappe, step-by-step, with visuals and practical tips.

---

Step 1: Gather Required Twilio Information

Before jumping into Frappe, head over to your Twilio Console and collect the following details:

What You Need:

1. Account SID

2. Auth Token

3. Twilio Phone Number (Sender's number)

4. SMS Gateway URL

Where to Find Gateway URL:

Go to:
Messaging > Try it out > Send an SMS
You'll find a URL like:

​​​​​​​https://api.twilio.com/2010-04-01/Accounts/ACxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx/Messages.json 

---

Generate Base64 Encoded Key

You need to create an Authorization Key in the following format:

AccountSID:AuthToken 

Use this tool to encode: https://www.base64encode.org/

Once encoded, add Basic before the key.

Example:

Basic QkI5ODcyODdpaDk4MjA5Yzg5NWQ4ODA5OGViOmNhR2h4WjVhdmdlOVhmd0h1Y1pxQmxQS3A4OTBzc2FmM2Q= 

---

Step 2: Configure SMS Settings in Frappe

Now, let's feed this data into Frappe.

1. Go to:
   Frappe Dashboard > SMS Settings

2. Fill in the fields as follows:

Field	Value
SMS Gateway URL	Your Twilio SMS URL (from Step 1)
Message Parameter	Body
Receiver Parameter	To
Use Post?	✅ Checked

 

---

Static Parameters Table (Add These):

Parameter Name	Value	Header
Authorization	Basic <Your Encoded Key>	✅ Yes
From	Your Twilio Phone Number (e.g., +1234567890)	❌ No
Content-Type	application/x-www-form-urlencoded	✅ Yes

 

Example:

• Authorization:
  Basic QkI5ODcyODdpaDk4... ✅ [Header Checked]

• From:
  +1234567890 ❌ [Header Unchecked]

• Content-Type:
  application/x-www-form-urlencoded ✅ [Header Checked]

---

Step 3: Test Your Setup

1. Go to:
   SMS Center in Frappe
   
   ​​​​​​​

2. Try sending an SMS by entering:

   • Receiver's phone number

   • Message content

If everything’s set correctly, you’ll receive the SMS instantly. ✅
 

---

Final Thoughts

Setting up Twilio SMS in Frappe is simple when you break it down into these steps. Once configured, it enhances your ERP's communication capabilities, ensuring your users stay informed on time.

Need help implementing or customizing ERPNext?
👉 Contact Techsolvo – We specialize in ERPNext setups, eCommerce integrations, and custom development.

---

Follow us for more such ERP and tech tutorials:

🔗 LinkedIn
📸 Instagram
📘 Facebook

---